Privacy Policy - MedMitra AI Clinic (JAIPUR)

Last updated: October 25, 2025

This Privacy Policy describes how MedMitra AI Technologies Pvt. Ltd. ("MedMitra AI", "we", "us", or "our") collects, uses, discloses, and safeguards your personal data when you visit or use the MedMitra AI Clinic - Jaipur and associated digital properties:

  • Our clinic at C‑Scheme, Jaipur (Rajasthan, India), including OPD services, in‑clinic pharmacy and lab/radiology integrations;

  • Our Clinic OS (web-based system used by MedMitra staff and treating clinicians);

  • Our information website/pages (appointments, clinic details);

  • Communication channels used by the clinic (WhatsApp Business, SMS, email, phone).

Collectively, these are the “Services.”

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services. 

1) What this Policy Covers & Key Legal Frameworks

This Policy is tailored for MedMitra AI Clinic — Jaipur and takes into account, as applicable:

  • Digital Personal Data Protection Act, 2023 (India) (DPDP) and rules.

  • Telemedicine Practice Guidelines, 2020 and applicable clinical record‑keeping guidance (India).

For DPDP purposes, MedMitra AI generally acts as a Data Fiduciary for clinic operations and as a Data Processor where we process data for a hospital/partner under written instructions.

2) The Data We Collect

The types and sources of personal data depend on who you are and how you use the Services.

A. Data you provide directly

  • Identity & Contact: name, age/date of birth, gender, phone, email, postal address, photo, signature, Aadhaar (where you voluntarily provide), emergency contact/caregiver details.

  • Account & Authentication: username, passwords, security questions, OTPs, consent artefacts, role/privilege information.

  • Clinical & Health Information (PHI/medical records): presenting complaints, history, vitals, diagnoses (ICD‑10), allergies, prescriptions/e‑Rx, medication adherence, procedures, orders, referrals, immunization status, care plans, notes (SOAP), discharge summaries, lifestyle factors, risk scores, images.

  • Diagnostics: lab orders and results (LIS), radiology orders and reports (RIS/PACS), DICOM images (X‑ray/CT/MRI/USG), ECGs and other device data.

  • Payments & Insurance: invoices, payment confirmations, UPI/card details handled by payment gateways, insurer/TPA details, claims documents.

  • Communications: messages via app/portal/WhatsApp/SMS/email, support tickets, call recordings (where permitted and with notice), feedback/reviews.

  • Uploads: documents you upload (reports, referrals, prior records) and metadata.

B. Data collected automatically ("Usage Data")

  • Device and app info, OS and browser type, IP address, timestamps, language, crash logs.

  • Log data about your interactions (pages/screens viewed, clicks, features used, session duration).

  • Approximate location (derived from IP or with your permission precise location for clinic navigation or home collection scheduling).

  • Cookies/SDKs/pixels that support authentication, security, analytics, and service improvement (see Section 8 Cookies & Similar Tech).

C. Data from third parties/partners

  • Healthcare partners: hospitals/clinics, diagnostic centers, pharmacies, tele‑consult platforms.

  • Payment & communication service providers: payment gateways, WhatsApp Business API, SMS/email providers.

  • Identity/verification services (where applicable and lawful).

We may combine data from the above sources subject to this Policy and your consents.

3) How We Use Your Data (Purposes)

We process personal data for the following purposes (one or more legal bases may apply):

  1. Clinical Care & Operations: deliver consultations (in‑person/telemedicine), generate notes/e‑Rx, manage orders/referrals, coordinate with labs, radiology, and pharmacy, schedule visits, handle follow‑ups and reminders, and manage access within the Clinic OS. (Consent; performance of contract; medical emergency; compliance with law).

  2. AI‑Assisted Features: triage, decision support, summarization, report interpretation, and nudges. MedMitra AI keeps a human‑in‑the‑loop for clinical decisions. (Legitimate uses under DPDP; consent where required).

  3. Payments & Billing: to process payments, invoices, insurance/TPA claims. (Performance of contract; compliance with law).

  4. Customer Support & Communications: respond to queries, notify about results, appointments, recalls, public health advisories. (Legitimate uses; consent where required).

  5. Quality, Safety & Security: audit trails, access controls, fraud/abuse detection, incident response, and to protect our users and Services. (Legitimate uses; compliance with law).

  6. Research, Analytics & Product Improvement: de‑identified or pseudonymized analytics to improve accuracy, performance, and safety of our systems and Services. We do not sell personal data. We use identifiable data for model improvement only with appropriate legal basis (e.g., consent or written instructions from a Data Fiduciary). (Legitimate uses; consent where required).

  7. Marketing & Engagement: service announcements, health campaigns, offers/educational content via permissible channels. You can opt out of promotional messages at any time. (Consent/opt‑in as required).

  8. Legal & Regulatory: comply with applicable laws, respond to lawful requests, enforce terms, and protect rights.

4) Legal Bases for Processing (DPDP)

Depending on context, we rely on one or more of the following: your consent , performance of a contract, compliance with law, responding to a medical emergency, and legitimate uses as permitted by the DPDP. Where consent is the basis, you can withdraw consent at any time (see Section 11). Certain processing may continue if another legal basis applies.

5) How We Disclose/Share Data

We disclose personal data only as described below and with appropriate safeguards:

  • Healthcare ecosystem partners: hospitals/clinics, diagnostic labs, radiology centers, pharmacies, referral partners, and treating clinicians as needed for your care.

  • Service Providers (Processors): cloud hosting (e.g., India data centers), security, analytics (privacy‑preserving), communication (WhatsApp/SMS/email/calls), payment gateways, customer support, logistics/home sample collection, e‑signature.

  • Corporate Affiliates & Contractors: who follow this Policy and our instructions.

  • Business Transactions: merger, acquisition, financing, or asset transfer (with notice as required by law).

  • Legal/Compliance: to comply with law, respond to lawful requests, enforce terms, or protect rights, safety, and security.

We do not sell personal data. We do not disclose children’s data for targeted advertising.

Categories Mapping (illustrative)
Data Category
Typical Recipients
Identifiers & Contact
Service providers (communication, hosting), healthcare partners (for care)
Clinical/Health & Diagnostics
Treating clinicians; labs/radiology; audit and quality teams
Payments & Insurance
Payment gateways, TPAs/insurers, accounting
Usage/Device/Location
Security/analytics providers under contracts

6) Your Choices & Controls

  • Marketing Preferences: Opt‑out from promotional emails/SMS/WhatsApp anytime via provided controls. Transactional/critical alerts may still be sent.

  • Cookies & SDKs: Manage via browser/app settings and in‑product controls where available (see Section 8).

  • AI Training Opt‑Out: Where feasible, you may opt‑out of the use of your identifiable data to improve models; de‑identified aggregate analytics may continue.

7) Data Retention

We retain personal data for as long as necessary for the purposes set out in this Policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce agreements. Illustratively (subject to applicable law/contract):

  • OPD/IPD medical records: typically 3–10 years; pediatric records may be retained until majority + 3–7 years.

  • Radiology images/reports: typically 5–7 years.

  • Financial/transaction records: 8 years or as required by tax/finance laws.

  • Audit logs/security records: 1–7 years depending on risk and legal requirements.

Where retention periods expire, we will delete, anonymize, or securely archive data per policy and law.

8) Cookies & Similar Technologies

We use necessary cookies/SDKs for authentication, security, and core functionality; and optional analytics/performance technologies to improve Services. You can adjust your browser/app settings to block or delete cookies/SDK permissions. Blocking some technologies may impair functionality.

9) Family and Connected Individuals’ Privacy

Our Services may involve collecting or processing information related to your family members, dependents, or individuals whose care you manage — for example, when you book appointments, access test results, or use our AI assistant on their behalf.

We treat all such information with the same level of confidentiality and protection as your own data. By providing information about a family member or another individual, you confirm that you have the necessary authorization or consent to do so.

We do not knowingly collect or process information about minors or dependents without appropriate consent from their parent, guardian, or authorized caregiver. If you believe we have collected such information without proper authorization, please contact us at info@medmitra-ai.com, and we will promptly review and delete it as appropriate.

10) Security

We employ administrative, technical, and physical safeguards including (illustratively):

  • Encryption in transit and at rest; segregated VPCs and network controls.

  • Role‑based access control (RBAC), least privilege, and strong authentication (incl. MFA for staff).

  • Audit trails for access to medical records; continuous monitoring and logging.

  • Secure software development lifecycle; vulnerability management and regular testing.

  • Employee confidentiality & training; background checks as permitted by law.

No system is 100% secure. If we become aware of a breach affecting your data, we will notify you and relevant authorities as required by law.

11) Your Rights

Your rights under DPDP and other applicable laws may include:

  • Access/Know: confirm processing and access a summary of your data we hold.

  • Correction & Updating: correct inaccurate or incomplete data.

  • Deletion/Erasure: request deletion where legally permissible.

  • Consent Withdrawal: withdraw one or more consents (prospectively).

  • Grievance Redressal: lodge a complaint with our Grievance Officer.

  • Nominate: appoint a nominee to exercise your rights in case of death or incapacity (where supported by law).

We may request reasonable information to verify your identity/authority before fulfilling requests. Some rights are subject to legal exceptions (e.g., medical records needed for legal or clinical reasons).

12) Automated Processing & AI

Our AI features (triage, summarization, insights) are designed to assist clinicians/patients and do not replace clinical judgment. We:

  • Keep a human‑in‑the‑loop for medical decisions.

  • Use de‑identified data for analytics where possible.

  • Avoid solely automated decisions that produce legal or similarly significant effects without appropriate safeguards.

You may contact us to understand how a particular AI feature processed your data and to contest or seek human review where applicable. 

13) Third‑Party Websites & Integrations

The Services may link to third‑party sites or integrate with third‑party services (e.g., WhatsApp, payment gateways, labs, radiology viewers). We are not responsible for their privacy practices. Review their policies before use.

14) Data Hosting & Location

We primarily host and process personal data in India. Where our Jaipur clinic relies on third‑party processors, we prefer India region services. If an exceptional transfer outside India becomes necessary (e.g., for support/backup), we will apply contractual and technical safeguards consistent with this Policy and Indian law.

15) Contact & Grievance Redressal

Data Protection/Grievance Officer
MedMitra AI Technologies Pvt. Ltd.
MedMitra AI Technologies Private Limited
Jaipur, Rajasthan, India — 302020
Email: info@medmitra-ai.com
Phone: +91‑9829871995
(Please include your name, contact information, and a brief description of your request or complaint.)

16) Changes to this Policy

We may update this Policy to reflect operational, legal, or regulatory changes. We will post updates on our websites/apps and revise the “Last updated” date. Material changes may be notified through additional channels. Continued use after changes constitutes acceptance.

17) India‑Specific Disclosures (Quick Guide)

  • Data Fiduciary vs. Processor: We may act in either role depending on context; your contract/consent artefact will specify.

  • Emergency Exception: We may process personal data to respond to medical emergencies threatening life or health.

  • Authorized Agents: You may authorize a representative to act on your behalf (e.g., caregiver) with appropriate proof.

  • Record Access for Treating Providers: Treating clinicians within our network may access your records on a need‑to‑know basis to ensure continuity of care.

18) Clinic‑Specific Notices

  • WhatsApp & SMS: We may use WhatsApp/SMS for appointment reminders, care instructions, or reports with your opt‑in. These channels have their own terms and encryption models.

  • Call Recording: Where enabled and legally permitted, calls may be recorded with notice for quality and safety.

  • Home Collections & Logistics: Address and contact details may be shared with vetted partners to complete services you request.

19) Jurisdiction

This Policy is intended for our clinic operations in Jaipur, Rajasthan (India). If you access our Services from outside India, your data will be handled as described in this Policy with India as the primary processing location.

Plain‑Language Summary (Patient‑Facing)

  • This policy applies to MedMitra AI Clinic — Jaipur (C‑Scheme) and our website/Clinic OS.

  • We collect only what we need to deliver your care and run the clinic.

  • We do not sell your data.

  • Your medical data is shared only with your Jaipur care team and integrated partners (labs/radiology/pharmacy) as needed for your care.

  • You can access/correct certain data and withdraw consents.

  • We secure your data with encryption, RBAC, audit logs, and India‑region hosting.

  • Questions? Write to info@medmitra-ai.com

refund & Return policy - MedMitra AI Clinic (JAIPUR)

Effective date: October 25, 2025
Applies to: In-clinic consultations and procedures, partnered diagnostics (lab & radiology), in-clinic pharmacy dispensing, and paid add-ons booked at MedMitra AI Clinic (Jaipur) or via our Clinic OS.

1) General Principles

  • Healthcare bookings reserve clinician time, clinical slots, consumables, and third-party partners.

  • Once a service is delivered or started, refunds generally do not apply.

  • We offer transparent rescheduling and defined, limited exceptions for genuine service issues.

2) Consultations (OPD / Tele-consult)

Rescheduling (before the slot starts)

  • Free reschedule up to 4 hours before your slot (via phone or Clinic OS link).

No-Show (you missed the slot)

  • Rebook after a no-show: you may rebook anytime (subject to availability).

  • No rebook & late notice <2 hours: No refund.

  • No rebook & notice 2–4 hours before slot: 50% refund.

  • No rebook & no notice: you have 5 business days from the missed appointment to request a reschedule; after 5 business days, the booking becomes non-refundable (slots and clinician time are held against capacity).

Cancellations by MedMitra

  • If MedMitra cancels or the doctor is unavailable and you don’t accept an alternative slot: 100% refund or free rebook (your choice).

3) In-Clinic Services

(e.g., dressings, injections, ECG, minor procedures)

Rescheduling (before the service time)

  • Free reschedule up to 4 hours before the scheduled time.

No-Show

  • Rebook after a no-show: you may rebook anytime (subject to availability).

  • No rebook & late notice <2 hours: No refund.

  • No rebook & notice 2–4 hours before time: 50% refund.

Cancellations by MedMitra

  • If we cannot provide the service (e.g., equipment/staffing issue) and you do not opt to reschedule: 100% refund. 

4) Partnered Diagnostics — Lab Tests & Radiology Scans

(Booked through MedMitra; performed at partner centers. No home sample collection.)

Rescheduling (before the slot starts)

  • Free reschedule ≥4 hours before the slot.

No-Show

  • Rebook after a no-show: you may rebook anytime (subject to partner availability).

  • No rebook & late notice <2 hours: No refund.

  • No rebook & notice 2–4 hours before slot: 50% refund.

Turnaround Time (TAT) Delays

  • If test reports are not provided within 10 hours of test completion, you are eligible for a 100% refund (or free re-test/re-scan where applicable; your choice).

Partner Cancellations

  • If the partner center cancels or cannot deliver and you don’t accept a new slot: 100% refund.

5) In-Clinic Pharmacy (Prescription Medicines & Health Products)

Returns

  • Prescription medicines are not returnable once dispensed, for safety and compliance reasons.

Replacements (at no charge)

We will replace if you receive:

  • a wrong item dispensed,

  • damaged or defective packaging before leaving the pharmacy, or

  • an item found to be expired.
     Please return the item immediately with the bill. Opened/used items are not eligible unless it’s a confirmed dispensing error.

Storage & Handling

  • After you leave the clinic, proper storage is your responsibility. We cannot accept returns for quality deterioration due to improper storage.

(Note: We have removed the earlier clause about non-prescription product returns within 48 hours as requested.) 

6) Bundles & Packages (e.g., “Consult + Tests”, chronic-care add-ons)

  • Partially used bundles are not refundable.

  • If a bundled component is unavailable and you decline alternatives, we’ll refund that component’s standalone value; the rest of the bundle remains valid.

  • Promotional/subsidized packages may carry specific terms disclosed at purchase; those terms prevail. 

7) Digital Results & Reports

  • Digital reports (PDFs, images) are made available inside your account in our portal (Clinic OS).

  • Digital deliverables are non-returnable.

  • If you find an error in a report, we’ll coordinate correction/clarification with the concerned clinician or partner lab/radiology center. 

8) No-Show Policy (Summary)

  • A no-show occurs when you miss a scheduled appointment/slot without completing a reschedule in time.

  • Refund outcomes are governed by the specific rules in §§2–4 above.

9) Refund Triggers (At a Glance)

Refunds are issued when:

  • You cancel within permitted windows (per §§2–4).

  • MedMitra or a partner cancels and you decline alternatives.

  • A service cannot be delivered due to our/partner fault.

  • A bundle component is unavailable and you decline alternatives (component value refunded).

  • Diagnostics TAT exceeds 10 hours from test completion (100% refund).

Refunds are not issued for:

  • Change of mind after service delivery/dispensing.

  • No-shows without rebooking and <2 hours notice (see §§2–4).

  • Delays within reasonable operational limits or outside our control, except the explicit 10-hour TAT rule for diagnostics.

10) Refund Method & Timeline

  • Approved refunds are processed to the original payment method within 5–7 business days after approval.

  • If the original method cannot receive funds (e.g., expired card), we will coordinate an alternative (UPI/bank transfer).

11) Reach out to us for technical issues

If you are facing technical issues with bookings, payments, or accessing portal (Clinic OS) reports:

  • Email: info@medmitra-ai.com

  • Include your name, mobile number, and booking/order ID.

  • For diagnostics, add test name, partner center name, and scheduled time.

  • For pharmacy replacements, attach a photo of the item and bill.

12) Exceptions & Escalations

  • Medical emergencies: we prioritize rescheduling; refunds handled case-by-case.

  • Suspected fraud/abuse: we may decline refunds and take necessary action.

  • Unresolved issues: write to info@medmitra-ai.com with the subject “Refund Escalation”.

13) Contact

 MedMitra AI Technologies Private Limited
 Email: info@medmitra-ai.com
 Phone: +919829871995 (10:00–18:00 IST, Mon–Sat)

Quick Patient Summary (optional poster)

  • Consults: Free reschedule ≥4h; no-show: rebook anytime; no-rebook <2h → no refund; 2–4h → 50% refund.

  • Procedures: Free reschedule ≥4h; same no-show rules as above.

  • Diagnostics (partners): Free reschedule ≥4h; same no-show rules; TAT >10h → 100% refund.

  • Pharmacy: Rx meds not returnable; free replacement if wrong/damaged/expired.

  • Refunds: 5–7 business days to original method.

TERMS & CONDITIONS - MedMitra AI Clinic

Thank you for choosing MedMitra AI Clinic (Jaipur) (“MedMitra AI”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our clinic services and digital touchpoints. By visiting our clinic, booking an appointment, using our Clinic OS or website, or interacting with us via WhatsApp/SMS/phone/email (collectively, the “Services”), you agree to these Terms. If you do not agree, please do not use the Services.

1) Scope

These Terms apply to Services provided by MedMitra AI Technologies Pvt. Ltd. in relation to:

  • OPD consultations (in-clinic and tele-consult, where offered).

  • In-clinic services (e.g., dressings, injections, ECG, minor procedures).

  • Partnered diagnostics (lab tests & radiology scans performed at partner centers; no home sample collection).

  • In-clinic pharmacy dispensing (prescription medicines).

  • Clinic OS & website features (booking, payments, reports, secure messaging).

  • Communication channels (WhatsApp Business, SMS, email, phone).

We do not currently offer a consumer mobile app.

2) Eligibility & Representation

  • You must be 18+ to use the Services. For minors/dependents, a parent/guardian/caregiver must authorize and supervise use.

  • You confirm the information you provide is true, accurate, and complete, and that you are authorized to share any dependent/caregiver data you submit.

See also Family & Connected Individuals’ Privacy in our Privacy Policy.

3) Medical Services & Disclaimers

  • Our clinicians provide care using professional judgment; no specific outcomes are guaranteed.

  • Information via Clinic OS/website/WhatsApp is not a substitute for in-person clinical assessment or emergency care.

  • Emergency: Call local emergency services; do not rely on the Services for emergencies.

4) AI-Assisted Features

  • We may provide AI-assisted triage/summarization/decision support. Clinical decisions remain human-led.

  • We do not use solely automated decisions that produce legal or similarly significant effects without safeguards.

  • For details and your controls (including opt-outs where available), see our Privacy Policy.

5) Accounts, Security & Acceptable Use

  • Some features require an account in Clinic OS. You are responsible for safeguarding credentials and promptly notifying us of any unauthorized use.

  • You agree not to:

    • misuse the Services, interfere with security, scrape or reverse-engineer;

    • upload unlawful/defamatory/medical-sensitive content of others without authorization;

    • impersonate, or book under false identity.

  • We may suspend/limit access for suspected abuse, security risks, or legal reasons.

6) Appointments, Rescheduling, Cancellations & No-Shows

Booking may be done via phone, website, or Clinic OS.

Consultations (OPD/Tele-consult)

  • Free reschedule: up to 4 hours before the slot.

  • No-show:

    • Rebook after a no-show: anytime (subject to availability).

    • No rebook & notice < 2 hours: No refund.

    • No rebook & notice 2–4 hours: 50% refund.

    • No rebook & no notice: you have 5 business days from the missed slot to request a reschedule; after 5 business days, booking becomes non-refundable.

  • If MedMitra cancels / doctor unavailable and you decline an alternative slot: 100% refund or free rebook (your choice).

In-Clinic Services (dressings, injections, ECG, minor procedures)

  • Free reschedule: up to 4 hours.

  • No-show rules mirror consultations (see above).

  • If we cannot provide the service (equipment/staffing) and you decline to reschedule: 100% refund.

Partnered Diagnostics (lab & radiology)

  • Free reschedule: ≥ 4 hours before slot.

  • No-show rules mirror consultations (see above) and are subject to partner availability/policies.

  • TAT assurance: if reports are not provided within 10 hours of test completion, you are eligible for a 100% refund (or free re-test/re-scan, where applicable—your choice).

  • If partner cancels/cannot deliver and you decline a new slot: 100% refund.

These rules integrate with our Return & Refund Policy, which forms part of these Terms.

7) Payments, Fees & Billing

  • Prices are shared before service; fees are generally payable upfront.

  • We accept digital payments (e.g., UPI/cards/net-banking) and, where allowed, cash.

  • Refunds (where applicable) are processed to the original method within 5–7 business days after approval (bank posting may vary).

  • For partnered services, partner billing policies may apply; we will inform you transparently.

8) In-Clinic Pharmacy (Prescription Medicines)

  • Prescription medicines are not returnable once dispensed.

  • Replacements at no charge if: wrong item dispensed; damaged/defective packaging before leaving pharmacy; or item found expired (rare). Bring bill and item immediately.

  • Proper storage after leaving the clinic is your responsibility.

9) Digital Results & Reports

  • Reports (PDFs/images) are provided inside your account in our Clinic OS portal.

  • Digital deliverables are non-returnable.

  • Errors will be corrected in coordination with the responsible clinician/partner lab/radiology center.

10) Communications & Recording

  • You consent to receive operational communications (appointments, results notifications, care instructions) via WhatsApp/SMS/email/phone.

  • Where permitted by law and with notice, calls may be recorded for quality/safety.

  • Promotional messages can be opted-out; critical service messages may still be sent.

11) Third-Party Partners

  • We integrate with vetted partners (diagnostics, radiology, payments, communication). We are not responsible for independent practices of third parties. Their terms/policies may apply in addition to these Terms.

12) Privacy & Data Protection

  • We process personal data per the Digital Personal Data Protection Act, 2023 (India) and applicable guidance.

  • Our Privacy Policy (available on our website/Clinic OS) explains what we collect, how we use/share, retention, security, your rights, and controls.

  • By using the Services, you acknowledge our Privacy Policy.

13) Intellectual Property & Content

  • All materials (text, UI, workflows, logos, graphics, software) are owned/licensed by MedMitra AI and protected by IP laws.

  • You receive a limited, revocable, non-transferable right to access/use the Services for personal clinical use. No reproduction, distribution, or reverse-engineering without written consent.

  • Feedback: If you share suggestions, you grant us a royalty-free, worldwide license to use them to improve Services.

14) Limitation of Liability

To the fullest extent permitted by law:

  • MedMitra AI and its directors, employees, clinicians, contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, service interruption, or connectivity issues.

  • Our aggregate liability for claims arising from the Services shall not exceed the fees you paid for the specific service giving rise to the claim.

  • Nothing limits liability where prohibited by law.

 15) Indemnity

You agree to indemnify and hold harmless MedMitra AI from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your:
(a) breach of these Terms; (b) misuse of the Services; (c) violation of law or third-party rights.

 16) Suspension/Termination

We may suspend or terminate access (with or without notice) if you breach these Terms, create risk, or where required by law. Outstanding dues remain payable. You may stop using the Services at any time.

 17) Changes to Terms

We may update these Terms to reflect operational, legal, or regulatory changes. Updated Terms will be published on our website/Clinic OS with a revised “Last updated” date. Continued use after changes constitutes acceptance.

 18) Force Majeure

We are not responsible for delays/failures caused by events beyond our reasonable control (e.g., acts of God, epidemics, government orders, network/provider outages).

 19) Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.

  • Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over disputes, subject to applicable law.

 20) Contact & Grievance Redressal

MedMitra AI Technologies Pvt. Ltd.
MedMitra AI Clinic — Jaipur (C-Scheme)
Jaipur, Rajasthan, India — [PIN]
Email: info@medmitra-ai.com
Phone: +91-9829871995 (10:00–18:00 IST, Mon–Sat)
Email: info@medmitra-ai.com